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Empathy isn't just a buzzword; it's a game-changer in. When you understand and connect with your customers' emotions, you transform ordinary interactions into memorable experiences. This workbook is designed to be introspective and practical, encouraging you to actively think about

From navigating financial uncertainties to building a culture of innovation, each day has presented new learning opportunities.In this book, I aim to share my personal reflections on life, leadership, and my experiences from the first year of owning a business.